Refund and Exchange Policy

At Modokar we value our customers and strive to provide the best in experience and service.

This Refund and Exchange Policy is subject to the Terms of Use for Modokar website and will not accept any refund and exchange purchased through other authorized retailers or distributors.

Modokar will be happy to an accept exchange request if the car / item you received is damaged or defective. The car / item received can be exchanged within 3 days of receipt of the shipment.

All cars to be exchanged must be returned in their original packaging along with the original sales receipt within 3 days of purchase (car should be in its original condition).

Exchange of the cars damaged due to wear & tear will be entertained on management discretion. Please note that the management has the right to assess the condition of the returned goods prior to offering an exchange.

Upon request, and at our discretion, we may exchange defective / faulty items for identical items of equivalent value, in such case, Modokar will bear the cost of reverse logistics.

In case of exchange of the car, if the returned device is found with any physical tampering or damage, Modokar will not make any exchange / refund. In addition to this there will be an upfront recovery of cost for reverse logistics (Being incurred by Modokar as well as applicable shipping charges in order to return the car in its as-is condition to the customer.

The Company reserves the right to amend the policy without prior notice.

The Company policy does not permit us to issue refunds.

Cancellation

Please check your order carefully before placing your order. Once the car / item has been confirmed, shipped or dispatched, we will not be able to cancel the order. Modokar reserve the right at our sole discretion to refuse or cancel any order after confirmation in case of fraudulent / suspicious transactions.